Enterprise software

Every day we read hundreds of stories. Only the most important ones are here — short, in our own words, with a link to the original source.

1. Artificial intelligence · Cybersecurity · Enterprise software

   IBM introduces identity controls for AI agents

   IBM introduced identity and control for AI agents. HashiCorp Vault uses Agent Identity to give each agent a governed identity, as enterprises deploy agents faster than they can verify them.

   Full story at ibm.com ↗
2. Artificial intelligence · Cybersecurity · Enterprise software

   Secunet, Red Hat and Deepset unveil AI offering

   Secunet, Red Hat and Deepset presented a joint AI offering for classified information built on Nvidia technologies. It targets organizations with strict security requirements.

   Full story at deepset.ai ↗
3. Cloud & data centers · Enterprise software

   Amazon Connect adds customer value metrics

   Amazon Connect Customer now lets businesses view metrics by customer lifetime value and repeat-caller status. This helps identify underperforming customer segments earlier and take targeted action.

   Full story at aws.amazon.com ↗
4. Cloud & data centers · Enterprise software

   Amazon Connect now scores interaction outcomes

   Amazon Connect Customer now shows whether interactions ended in satisfaction, churn risk, purchase, or self-service resolution. This lets businesses measure success, not just efficiency, of customer contacts.

   Full story at aws.amazon.com ↗
5. Open source · Enterprise software · Cloud & data centers

   VMware adds API access to Salt compliance tools

   VMware Cloud Foundation 9.1.1 now offers programmatic API access to compliance and configuration management, previously only available via the UI. The feature builds on the open-source Salt project to make automation easier for admins.

   Full story at blogs.vmware.com ↗

An AI writes the short texts from the source's stories.